The Complementarity of the Performances of Public Entities versus Clusters to Meet the Needs of Citizens

Abstract

The efficiency of development strategies are the result of managerial and competitive professionalism, as a result of achieving performance. Credibility, trust and managerial notoriety are determined by actions and measures so that the needs of citizens are satisfied and the area of their problems is reduced or eliminated. Public entities and clusters, in order to reach a high performing level of satisfaction of citizens' needs, must have the same elements of comparison in terms of ideas, beliefs and organizational culture. The management model that must be adapted takes into account the conception of an interest based on the complementarity of the performances of public entities and clusters. The derivation of the results from the complementarity of the performances emerges from their cumulative monitoring, having the citizens' needs centrally located. In this way, new performance values are obtained which, correlated and interpreted in a competitive way in terms of the achieved performances, will generate positive competitiveness, the redesign of management and operational processes with a major impact on the satisfaction of citizens in the area of interest of both the public sector and of the dimensioned area of the cluster domains.