Assessing Student Satisfaction: Opportunities and Challenges in Online Learning
Abstract
This research analyzes online and traditional education satisfaction, highlighting their unique
opportunities and challenges. Objectives: The study aims to explore the higher education landscape,
investigating how students navigate these various environments and the resulting influences on their
educational experiences, academic institutions, and more. Prior Work: This research evaluates the satisfaction
with online learning throughout university education, providing essential insights for educators, policymakers,
and students. Approach: A survey was conducted to measure the online learning satisfaction of 880 students
from public universities in Albania during the 2022-2023 academic year. The data was analyzed using an
econometric model incorporating multiple factors with index variables. Results: The dependent variable is the
satisfaction of online learning, and the independent variables are many dimensions that affect online learning,
such as the challenges, disadvantages, and advantages of digitalization and learning platforms, new online
teaching methods and relevance, etc. Value and Implications: Despite the numerous benefits and opportunities
of online learning, such as access to materials, modern study methods, video-recorded lectures, and guest
speakers, there are also some challenges, including technological issues, difficulties with interactive
communication, and social isolation.
Keywords: online learning; digitization
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